Accessibility Tickets
Accessibility Tickets
Please make your request within 10 days after placing your order for standard ticket / ticket bundle.
Requests made close to the date of the show could miss out.
These provisions are for customers with long term or permanent access requirements.
Unfortunately they are not for those with temporary impairments e.g. broken bones, healing wounds, or pregnant women.
ACCESSIBLE SEATING AND WHEELCHAIR SPACES + Other Adjustments
Please purchase your standard ticket first, send us an email to info@vinilo.co.uk including your ticket order number and proof of eligibility from the list below. Please note that any financial amounts or other non-relevant sensitive information can be blanked out:
- Any level of DLA for care / mobility (front page of letter, no more than 12 months old or showing current valid date)
- Receipt of PIP (front page of letter, no more than 12 months old or showing current valid date)
- Front page of Attendance Allowance or Severe Disablement Allowance letter (no more than 12 months old, or showing current valid date)
- Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted)
- D/deaf registration
- Armed forces Independent payment
- War Disablement Pension
- A personal letter from a GP, community nurse, social worker or consultation letter that states the individual has a long term impairment or ‘disability' and requires assistance
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PERSONAL ASSISTANT (PA) TICKET
We provide one personal assistant (PA) ticket to customers who would otherwise not be able to attend an event. Please read Personal Assistant below.
Please purchase your standard ticket / ticket bundle first, then send us an email to info@vinilo.co.uk including your ticket order number and proof of eligibility from the list below. Please note that any financial amounts or other non-relevant sensitive information can be blanked out:
- Access Card showing +1 category requirement
- Middle or higher rate of DLA for care / mobility (front page of letter, no more than 12 months old or showing current valid date).
Lower rate DLA is accepted if you are only applying for access facilities, as above.
- Receipt of PIP (front page of letter, no more than 12 months old or showing current valid date)
- Front page of Attendance Allowance or Severe Disablement Allowance letter (no more than 12 months old, or showing current valid date)
- Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted)
- D/deaf registration
- Armed forces Independent payment
- War Disablement Pension
- A personal letter from a GP, community nurse, social worker or consultation letter that states the individual has a long term impairment or ‘disability' and requires assistance
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We ask for proof of eligibility to ensure these facilities / spaces are allocated to those who need them most. If you have access requirements which are not covered here, let us know and we'll be happy to help.
Facilities at the venues we use can vary, send us an email to info@vinilo.co.uk
if you have specific queries.
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Personal Assistant (PA)
By accepting a free ticket, a PA accepts responsibility for providing the support required by the access customer in order to attend the event. This includes being able to provide additional assistance during the course of an emergency evacuation.
Our staff at an event will be unable to provide assistance beyond their usual role and general reasonable adjustments.