Orders, Refunds & Returns

Refund Policy

Event Tickets

All tickets and ticket bundles are non-refundable, unless the event is postponed or cancelled.
Please refer to the individual event terms and conditions for full details.


New Vinyl (Online & In-Store)

  • You have 14 days from the date of purchase or delivery to return an item.
  • All returns must be brand new, sealed, and unopened.
  • Contact us first before returning any item.
  • Return postage is the customer's responsibility unless the item is faulty.
  • If faulty, we will refund postage after inspecting the item.
  • We cannot process refunds until the returned item is received.

Note: Pre-orders are excluded. See section below.


Online Orders

  • Occasionally, items may become unavailable after purchase—we’ll refund and notify you right away.
  • In the case of a pricing or stock error, you’ll be refunded automatically.
  • We’ll ship the rest of your order unless you ask us to cancel the whole thing.

Pre-Orders & Cancellations

  • You can cancel a pre-order within 14 days of placing the order.
  • After 14 days, cancellations are no longer accepted.
  • All event (outstore/in-store) product sales are final and non-refundable.

Sale Items

  • Some sale items may show minor cosmetic damage. We’ll note this in the description where possible.
  • Sale items are non-returnable.

Returns Address

VINILO RETURNS
43–47 Queensway
Southampton
Hampshire
SO14 3BL
United Kingdom

You are responsible for the safe return of any items sent back to us.


Tracking Orders

Once a tracking number is issued, your order is considered in transit.
It is the buyer’s responsibility to monitor tracking updates.


In-Store Purchases

14-Day Exchange or Credit Note Only

  • Returns accepted within 14 days of purchase with a valid receipt.
  • Items must be sealed, unopened, and in original shrink wrap.
  • Not eligible for return: sale items and opened/played records (unless faulty).
  • Refunds offered as exchange or store credit only.

Thank you for shopping with Vinilo!

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