Orders, Refunds & Returns

 

Refund Policy

TICKETS FOR EVENTS 

All tickets & ticket bundles are non refundable unless an event is postponed or cancelled.

Please see event terms and conditions for more info about postponed or cancelled events

NEW VINYL

 

You have 14 days to return a record from the day of purchase / day of delivery with proof of purchase for either an exchange or credit note.

You must notify us first if your would like to return a record. 

Records must be sent back in the condition that they were sent, brand new un opened.

This does not effect Pre Orders, please see the Pre Order section below.

Please note we do not cover the return postal costs on returns unless a record is faulty.

In this instance we will refund the postal cost once we have received the record and investigated the fault. 

We can not process any returns unless the records have been returned to us. 

ONLINE SALES 

Whilst every effort is made to fulfil every online order, unfortunately in some instances it is unavoidable, and items can / will be cancelled and refunded. 

In the event of a website error, we will refund any money taken and notify you as soon as possible. 

We will release the rest of the order unless stated by the customer to cancel the whole order. 

 

EVENT ORDERS

All event (outstore / instore) product sales are final and non refundable. 

SALE ITEMS

Some of our sale items will have slight sleeve damage/wear from the racks hence the reduced price. 

All records are new and unplayed. 

Sale items are non-refundable unless faulty.

RETURNS ADDRESS

VINILO RETURNS

43 - 47

QUEENSWAY

SOUTHAMPTON

HAMPSHIRE

SO143BL

It is your responsibility for the return of any product back to us.

TRACKING ORDERS

Once we have provided a tracking number for an order, the order is in transit. 

It is the buyers responsibility to track and follow the order's progress. 

Vinilo