Refunds & Returns

Refund Policy

NEW VINYL

You have 5 days to return a record if you change your mind with proof of purchase. 

This does not effect Pre Orders, please see the Pre Order section below.

The record(s) must be in the condition it was sold, sealed, no bends, and un-damaged. 

Please note we do not cover the return postal costs on returns unless a record is faulty.

In this instance we will refund the postal cost once we have received the record and investigated the fault. 

We can not process any returns unless the records have been returned to us. 

ONLINE SALES 

Whilst every effort is made to fulfil every online order, unfortunately in some instances it is unavoidable, and items can / will be cancelled and refunded. 

In the event of a website error, we will refund any money taken and notify you as soon as possible. 

We will release the rest of the order unless stated by the customer to cancel the whole order. 

PRE ORDERS

Once a pre order has been placed, you have 24 hours to cancel it, from the time of purchase. 

After 24 hours orders are final and can not be canceled, your order will be shipped. 

All event (outstore / instore) product sales are final and non refundable.

SALE ITEMS

Some of our sale items will have slight damage, we will do our best to mention this in the description.

 

PRE LOVED RECORDS

These records are sold as seen and can not be returned.

 

RETURNS ADDRESS

VINILO RETURNS

43 - 47

QUEENSWAY

SOUTHAMPTON

HAMPSHIRE

SO143BL

It is your responsibility for the return of any product back to us.

TRACKING ORDERS

Once we have provided a tracking number for an order, the order is in transit. 

It is the buyers responsibility to track and follow the order's progress. 

Vinilo