Orders, Refunds & Returns
TICKETS FOR EVENTS
All tickets & ticket bundles are non refundable unless an event is postponed or cancelled.
Please see event terms and conditions for more info about postponed or cancelled events
You have 14 days to return a record from the day of purchase / day of delivery with proof of purchase.
You must notify us first if your would like to return a record.
Records must be sent back in the condition that they were sent, brand new un opened.
This does not effect Pre Orders, please see the Pre Order section below.
Please note we do not cover the return postal costs on returns unless a record is faulty.
In this instance we will refund the postal cost once we have received the record and investigated the fault.
We can not process any returns unless the records have been returned to us.
Whilst every effort is made to fulfil every online order, unfortunately in some instances it is unavoidable, and items can / will be cancelled and refunded.
In the event of a website error, we will refund any money taken and notify you as soon as possible.
We will release the rest of the order unless stated by the customer to cancel the whole order.
PRE ORDERS / CANCELATION OF AN ORDER
You have 14 days to request a cancelation of a pre order.
This is from the date of the order.
All event (outstore / instore) product sales are final and non refundable.
Some of our sale items will have slight damage, we will do our best to mention this in the description.
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It is your responsibility for the return of any product back to us.
Once we have provided a tracking number for an order, the order is in transit.
It is the buyers responsibility to track and follow the order's progress.