Delivery Rates & Shipping Information + FAQ'S
Shipping & FAQs
Shipping Information
- Order Processing Time: 4–5 working days
- UK Shipping: £5.95 (Tracked & Signed)
- Orders over 2kg: Sent via courier with tracking info provided
Frequently Asked Questions
Do you ship internationally?
Yes, we currently ship to the USA.
Do pre-orders ship on release day?
We aim for pre-orders to arrive on the day of release, but due to external factors, we can’t guarantee this. Rest assured, we’ll dispatch your order as soon as possible.
Will I receive a tracking number?
Yes—once your order has been processed, you’ll receive tracking details via email.
When will my order be shipped?
Orders are dispatched as soon as possible after being accepted, depending on:
- Release dates
- Stock availability
- Seasonal demand
You’ll receive an email notification once your item has been charged and shipped.
Note: If your order includes a pre-order item, your full order will ship once the pre-order is released.
Is my order ready to collect?
You’ll receive an email once your order is ready for in-store collection.
Collections available in Southampton
What happens if my parcel is returned?
If a parcel is returned due to an incorrect address or missed collection, we’ll send you a payment link to cover the cost of resending it.