Event Terms & Conditions

Please read carefully before purchasing

Thank you for supporting the artist’s new album. An Outstore / Instore is an intimate live performance to promote a new release, typically lasting 40–50 minutes.

Accessibility Information

For accessibility information and how to request accessible seating or tickets, please visit our Accessibility Tickets page.

Ticket Information

Format examples:

1 × Ticket + 1 × CD (max 4 per person/household).
Purchasing 1 bundle = 1 ticket + 1 CD.
For 4 tickets and 4 CDs, add the product four times to your basket.

‘Ticket Only’ Option:

Strictly limited to 1 per person/household.
Multiple purchases will be refunded.
Need more than one ticket? Buy a ticket + album bundle to support the artist.

Event Changes & Cancellations

All events are non-refundable. Please do not cancel your See Tickets order and then email to request a refund.

Event dates and times may change based on artist schedules. If this happens, you’ll be notified by email — please wait for a new date before contacting us.

Event venues may occasionally change. Where an event is moved to another venue within the same city and still takes place on the advertised date, all original tickets will remain valid and refunds will not be offered solely because of the venue change.

Refunds will be available if you can’t attend a rescheduled date.
Refunds will close on the stated deadline — no exceptions after that.

If an event is cancelled, full refunds will be issued for all tickets and any ticket components of bundle orders.

You’ll be notified by email at the address used during checkout. We may request payment details for refunds if significant time has passed since your original order.

Outstore Shipping

Outstore records and CDs are mail order only and will ship directly to you on the album release date. Please choose shipping at checkout.

Ticket Transfers

Tickets can be transferred but will remain under the original buyer’s name. It is your responsibility to forward all updates, confirmations and e-tickets to the new attendee. Fraudulent resales or transfers at inflated prices may result in ticket cancellation.

Resale Tickets & Fake Tickets

Vinilo is the only authorised ticket outlet for all events. Please do not purchase tickets from any other websites, resellers or social media platforms.

We strongly advise not paying more than the original face value of the ticket. Tickets purchased from unofficial sources are purchased at your own risk, and we cannot guarantee entry for tickets that are fake, duplicated or resold.

Vinilo reserves the right to refuse entry or cancel any tickets that are found to be fraudulent, resold or obtained through unauthorised channels.

Entry to Events

Please present your See Tickets e-ticket at the venue. Tickets will be emailed to the address used at checkout approximately 24–48 hours before the event. Orders cannot be changed once placed.

Tickets purchased on the day will be emailed before the event doors open.

Extra Shows

Tickets cannot be swapped or transferred between shows.

Order Cancellations

All tickets and bundles are non-refundable unless the event is postponed or cancelled.

Under 18s

Anyone under 18, with a minimum age of 14, must be accompanied by a full-paying adult.

Event Updates

We’ll send pre-event emails with venue details, stage times and final information. Please ensure the email address provided at checkout is correct. It’s your responsibility to stay up to date through our emails and event listings.

Behaviour Policy

Vinilo reserves the right to cancel the ticket of, refuse entry to or remove anyone who is abusive or disrespectful toward our team or other customers.

Contact Us

For any order or event enquiries, please email: info@vinilo.co.uk

By purchasing, you agree to these Terms & Conditions. Thank you for supporting live music and independent record stores.

The Vinilo Team