Event Terms & Conditions
Event Terms & Conditions
Please read the following carefully before purchase:
Thank you for supporting the artist's new album.
An Outstore / Instore is a very special, intimate live performance to promote a new release—typically lasting 40–50 minutes.
Format Options Example:
1 x Ticket + 1 x CD (max 4 per person/household).
Purchasing 1 bundle = 1 ticket + 1 CD.
If you want 4 tickets & 4 CDs, you must add the product 4 times.
Rescheduled / TBC / Touring Commitments
Event dates/times are subject to change based on artist schedules.
We will notify you by email. Do not contact us until a new date is confirmed.
Refunds will be available if you can't attend the rescheduled date.
Refunds will close on a stated deadline—no exceptions after that.
Cancelled Outstore Events
If cancelled, refunds will be issued in line with your original order.
If you've already received a refund due to a reschedule, you won't receive a second full refund.
You may be asked for payment details for refunds due to the time between order and cancellation.
Ticket Transfers
Tickets can be transferred, but remain under the original buyer's name.
It is your responsibility to forward all updates and the original confirmation + e-ticket.
Fraudulent transfers or resales at inflated prices may result in cancellation of tickets.
'Ticket Only' Option
Strictly limited to 1 per person/household.
Multiple purchases will be refunded.
Need more than 1 ticket? Buy a ticket + album bundle to support the artist.
Entry to Events
You must present your See Tickets e-ticket.
Tickets are sent to the email provided at checkout.
Orders cannot be changed once placed.
Extra Shows
Tickets cannot be swapped or transferred between shows.
Product Bundle Collection
You have 14 days from the release date to collect in-store.
Shipping can be arranged—purchase "Additional Postage UK" and include your order number in the notes.
Order Cancellations
All tickets & bundles are non-refundable unless the event is postponed or cancelled.
Under 18s
Anyone under 18 (14+) must be accompanied by a full-paying adult.
Event Updates
It's your responsibility to stay informed. We'll update listings and notify you via email.
Please ensure your email at checkout is correct.
Behaviour Policy
We reserve the right to cancel or remove anyone being abusive toward the Vinilo team.
Event Info Emails
We'll send an email before the event with venue address, stage times, and final info.
Tickets will be emailed before the event via See Tickets.
Questions?
Email us at info@vinilo.co.uk with any order enquiries.
By purchasing, you agree to these terms and conditions.
Thank you for reading.
– Vinilo